Advanced ServiceNow Training: Client & Server Scripting + SPM – Live Training

(Master ServiceNow Scripting, Automation and Portfolio Management for Real-World Applications)

This intensive 25-hour live training is designed for IT professionals, ServiceNow developers, and administrators aiming to master scripting, automation, and Service Portfolio Management (SPM). The course provides a step-by-step learning approach with real-world use cases, ensuring a deep understanding of ServiceNow scripting concepts (Client & Server-side scripting, Business Rules, GlideRecord API, ACLs, and REST API integration) along with Demand, Project, and Portfolio Management (SPM).

About The Instructor:

Meet Your Trainer – Shyam

Shyam is a highly experienced ServiceNow Trainer and Developer with 8 years of industry expertise in ITSM, Service Portfolio Management, and ServiceNow Scripting. With a strong background in Client Scripts, Business Rules, Script Includes, ACLs, Workflows, and REST API integrations, he has trained hundreds of professionals across different domains, helping them build hands-on expertise in ServiceNow.

Teaching is his passion, and he focuses on real-world problem-solving techniques to ensure students gain practical, job-oriented knowledge. His training style is highly interactive, emphasizing live projects, real-time scenarios, and industry best practices, enabling learners to confidently apply their skills in workplace environments.

Whether you’re a beginner or an experienced professional, Shyam’s training will help you master ServiceNow scripting and Service Portfolio Management with practical, real-world examples that go beyond theoretical concepts.

Live Sessions Price:

For LIVE sessions – Offer price after discount is ~~159 USD 129 ~~USD~~~~ 110 USD Or ~~15000 INR~~ ~~9900 INR~~ 7,900Rupees.

Enroll For Free Demo

Free Demo Session:

9th April @ 9 PM – 10 PM (IST) (Indian Timings)/

9th April @ 11:30 AM – 12:30 PM (EST) (U.S Timings)/

9th April @ 4:30 PM – 5:30 PM (BST) (UK Timings)

Class Schedule:

For Participants in India: Monday to Friday 9 PM – 10 PM (IST)

For Participants in US: Monday to Friday 11:30 AM – 12:30 PM (EST)

For Participants in UK: Monday to Friday 4:30 PM – 5:30 PM (BST)

What student’s have to say about Trainer :

“Loved the mock interviews and guidance. They helped me improve my confidence and land my first ServiceNow job.” – Vijay

“Fantastic course for beginners and professionals alike. The step-by-step approach and personalized attention made learning easy and enjoyable.” – Nina

“Highly engaging and informative. I feel confident in handling ServiceNow tasks thanks to the clear and structured training sessions.” – Sita

“A perfect blend of theory and practice. The trainer’s expertise and guidance helped me master ServiceNow development and administration.” – Arjun

“Excellent course! The hands-on approach and real-world examples made it easy to understand complex ServiceNow concepts. Highly recommend it!”-Priya

Salient Features:

25 Hours of Live Training – Focused, hands-on learning with real-world scenarios.
Lifetime Access to Recorded Sessions – Revisit training materials anytime.
Real-Time Projects & Use Cases – Apply learning to practical ServiceNow challenges.
Mock Interviews & Job Guidance – Resume-building, interview practice, and career mentorship.
Course Completion Certificate – Recognized ServiceNow training certification

Who can enroll in this course?

Aspiring ServiceNow Developers – Those looking to specialize in scripting, automation, and integrations.
ServiceNow Administrators – Professionals aiming to enhance their scripting knowledge and ACL configurations.
IT Professionals – ITSM/ITIL professionals looking to advance in ServiceNow Development and Service Portfolio Management.
Job Seekers & Career Changers – Individuals looking to transition into ServiceNow Developer, Scripting Expert, or SPM Consultant
Business Analysts & Project Managers – Professionals working with ServiceNow who need expertise in SPM and automation

What will I learn by the End of this course?

Master ServiceNow Scripting – Learn how to build efficient, scalable, and reusable scripts using Client Scripts, Business Rules, GlideRecord API, and Script Includes.
Understand Service Portfolio Management (SPM) – Get hands-on experience in managing Demand, Project, and Portfolio Management using ServiceNow.
Access Control & Security – Configure Access Control Lists (ACLs) to ensure secure data access and role-based permissions.
Automate Business Processes – Learn how to develop Workflows, Scheduled Jobs, and Background Scripts to automate ServiceNow processes.
Build Reports & Dashboards – Gain expertise in creating custom reports, data analytics, and performance insights.
Work on Real-World Scenarios – Apply your knowledge through hands-on use cases, mock projects, and job-oriented tasks.

Course syllabus:

Phase 1: ServiceNow Scripting (15 Classes – 15 Hours)

The ServiceNow scripting section provides an in-depth understanding of how to write both Client and Server-side scripts to automate processes, control workflows, and manage security policies efficiently. This phase ensures students gain hands-on experience in implementing various scripting techniques within ServiceNow.

Client-Side Scripting (5 Hours)

Introduction to Client-Side Scripting

Understanding the fundamental principles of Client-Side scripting in ServiceNow.
What is Client-Side Scripting, and why is it crucial?
Key differences between Client-Side and Server-Side scripting.
Overview of Client Scripts, UI Policies, and UI Actions.
Real-world scenarios where Client-Side Scripting plays a significant role.

Client Scripts Deep Dive

Exploring the different types of Client Scripts:
- OnLoad: Used to set default values, restrict inputs, and auto-fill fields dynamically.
- OnChange: Allows dynamic updates of form fields based on user input.
- OnSubmit: Validates data before submission and prevents incorrect data entry.
- OnCellEdit: Modifies list views dynamically based on user interactions.
Writing effective OnLoad Scripts to enhance user experience.
Implementing OnChange scripts for real-time field updates and validations.
Best practices and debugging techniques for Client Scripts.

GlideForm and GlideUser APIs

Understanding how GlideForm API is used for form manipulation.
Common GlideForm methods and their use cases.
Fetching logged-in user details using GlideUser API.
Setting field values dynamically based on user roles.
Practical examples including:
- Custom validations for mandatory fields.
- Field visibility toggling based on conditions.
- Creating dynamic form behaviors to enhance usability.

UI Policies and UI Actions

Difference between Client Scripts and UI Policies.
Configuring UI Policies to modify form behavior dynamically.
Implementing UI Actions to create custom buttons and links.
Real-world scenarios demonstrating the use of UI Policies for workflow automation.

Server-Side Scripting (10 Hours)

Introduction to Server-Side Scripting

Understanding Business Rules, Script Includes, and Background Scripts.
Differences between Client and Server-Side scripting.
When to use Server-Side scripting over Client-Side scripting.
Performance considerations while writing Server-Side scripts.

Business Rules in Depth

Types of Business Rules:
- Before Business Rules: Execute before a database operation (insert, update, delete).
- After Business Rules: Execute after a database operation to trigger subsequent actions.
- Async Business Rules: Execute asynchronously for non-blocking operations.
- Display Business Rules: Run before displaying the form to the user.
Real-world use cases for implementing Business Rules for data validation and automation.
Writing optimized Business Rules to improve system performance and reduce processing time.

GlideRecord API & Database Operations

Understanding how the GlideRecord API interacts with ServiceNow tables.
Fetching data using get(), query(), and next() methods.
Updating, inserting, and deleting records programmatically.
Writing complex GlideRecord queries for bulk data processing.
Handling large datasets efficiently without affecting performance.
Error handling and logging in GlideRecord queries.

Script Includes & GlideAjax

Understanding modular scripting and reusability with Script Includes.
Writing effective Script Includes for various ServiceNow functions.
Using GlideAjax for asynchronous client-to-server communication.
Implementing real-time interactions between Client Scripts and Server-Side scripts.
Best practices for writing efficient and reusable code in Script Includes.

Access Control Lists (ACLs) and Security

Implementing role-based access control using ACLs.
Understanding different ACL rules (Read, Write, Create, Delete).
Writing custom ACL scripts to restrict unauthorized data access.
Security best practices for protecting ServiceNow instances.
Debugging and testing ACL implementations for compliance.

Phase 2: Service Portfolio Management (SPM) (10 Classes – 10 Hours)

This section focuses on mastering Service Portfolio Management (SPM) concepts and provides hands-on experience in configuring Demand, Project, and Portfolio Management within ServiceNow. By the end of this phase, students will be able to manage IT portfolios efficiently and leverage ServiceNow’s capabilities for effective decision-making.

Introduction to Service Portfolio Management (SPM) (2 Hours)

Overview of Service Portfolio Management (SPM) and its significance in IT operations.
Understanding Demand, Project, and Portfolio Management within ServiceNow.
Differences between IT Service Management (ITSM) and SPM.
Real-world applications of SPM in enterprise environments.

Demand Management (2 Hours)

Creating and managing Demand Requests.
Configuring Assessments and Scoring Models to evaluate demand feasibility.
Setting up Demand Workflows and Approval Chains.
Automating demand intake using Business Rules and Notifications.
Best practices for demand prioritization and decision-making.

Project Management (3 Hours)

Understanding ServiceNow Project Management capabilities.
Configuring and managing Project Workflows and Phases.
Creating and assigning Project Tasks with dependencies.
Managing project resources efficiently.
Utilizing Gantt Charts and Project Timelines for tracking progress.
Reporting and analyzing project performance metrics.

Portfolio Management (3 Hours)

Structuring Portfolios and aligning them with business goals.
Organizing Programs within ServiceNow for streamlined management.
Budgeting and Financial Planning using ServiceNow SPM.
Generating Portfolio-Level Reports and Dashboards for executive insights.
Using KPIs and performance metrics for portfolio optimization.

By the end of this training program, participants will have gained the skills necessary to develop and manage ServiceNow scripts effectively and efficiently handle Service Portfolio Management functions within an enterprise environment.