ServiceNow Admin and Development Live Training

Instructor

Samarth

₹15,000.00 ₹11,900.00

ServiceNow Admin and Development Live Training

Introducing Isha’s cutting-edge “ServiceNow” course, led by a seasoned industry expert boasting a decade of hands-on experience. Our syllabus is meticulously crafted to align with the dynamic demands of today’s job market, ensuring students receive practical insights and skills vital for success in the industry. Get ready to immerse yourself in an extensive and interactive learning experience that sets you apart in the world of Service Now.

About the Instructor:

Meet Samarth, a seasoned ServiceNow developer immersed in the dynamic landscape of the telecom industry for over a decade. With a wealth of 10 years of industry expertise, Samarth is not only a proficient developer but also a dedicated mentor, having imparted his knowledge to over 200 individuals in the art of ServiceNow.

Live Sessions Price:

For LIVE sessions – Offer price after discount is ~~199 USD 169 ~~USD~~~~ 149 USD Or ~~15000 INR~~ ~~13900 INR~~ 11900 Rupees.

“If you’re interested in joining our upcoming batch and would like to receive updates, please fill out the inquiry sheet below. We’ll ensure you’re the first to know once the dates for the next batch are finalized. Thank you!”

Enroll For Free Demo

Free Demo Session:

22nd April @ 9 PM – 10 PM (IST) (Indian Timings)

22nd April @ 11:30 AM – 12:30 PM (EST) (U.S Timings)

22nd April @ 4:30 PM – 5:30 PM (BST) (U K Timings)

Class Schedule:

For Participants in India: Monday to Friday 9 PM – 10 PM (IST)

For Participants in the US: Monday to Friday 11:30 AM – 12:30 PM (EST)

For Participants in the UK: Monday to Friday 4:30 PM – 5:30 PM (BST)

What students have to say about Samarth:

As a newcomer to ServiceNow, I found this course incredibly informative and well-structured. The hands-on approach and real-world examples helped me grasp complex concepts easily. Highly recommend for anyone looking to dive deep into ServiceNow development and administration. – Emily S.

The instructors’ expertise and clear explanations made learning ServiceNow a breeze. The practical exercises provided invaluable experience, and I feel confident in my abilities to apply what I’ve learned in real-world scenarios. Thank you for an excellent learning journey! – John M

I enrolled in this course with some prior experience in IT, but ServiceNow was entirely new to me. The course content was thorough, and the instructors made sure to cater to students of all levels. I appreciated the focus on practical skills, and I now feel equipped to tackle ServiceNow projects with confidence. – Sarah L.

Having worked in IT for several years, I was looking to specialize in ServiceNow. This course exceeded my expectations. The depth of coverage on various topics, from scripting to integration, was impressive. The instructors’ insights from their industry experience added immense value to the learning process. Definitely worth the investment. – Michael W.

The ServiceNow course offered a comprehensive overview of the platform, covering everything from basic configurations to advanced scripting techniques. The interactive nature of the sessions kept me engaged throughout, and the opportunity to work on real-world scenarios was invaluable. I can’t thank the instructors enough for their guidance and support. – Jessica H.

I had been working with ServiceNow for some time, but this course helped me fill in the gaps in my knowledge and take my skills to the next level. The depth of coverage on topics like Change Management and Service Level Management was particularly enlightening. Highly recommend this course to anyone serious about mastering ServiceNow. – David K.

Salient Features:

50 Hours of Live Training along with recorded videos
Lifetime access to the recorded videos
Course Completion Certificate

Who can enroll in this course?

IT professionals looking to enhance their skills and advance their careers in ServiceNow development or administration roles.
Software developers interested in expanding their knowledge and expertise to include ServiceNow development.
System administrators seeking to gain proficiency in managing ServiceNow instances and implementing custom solutions.
Project managers involved in IT service management who want to understand ServiceNow capabilities and workflows.
Students or recent graduates aiming to enter the IT industry and build a strong foundation in ServiceNow.
Professionals from other industries interested in transitioning to IT roles and exploring opportunities in ServiceNow development and administration.

Who will I Learn by the End of this course?

Mastering the fundamentals of ServiceNow instances, processes, and navigation.
Customizing forms and lists, including personalization and creating new sections.
Configuring users, groups, and roles, along with assigning roles to users and groups.
Administering tables and columns, including auditing and recovering deleted data.
Managing applications and modules, and controlling access based on roles.
Exploring different modules such as Incident Management, Problem Management, Change Management, and Service Level Management, including workflows.
Understanding the intricacies of Change Management, including different types of change requests and workflows.
Implementing Service Level Management, including defining SLA triggers, schedules, and workflows for breach notifications.
Utilizing Service Catalog features, including item and category management, variable creation, and workflow association.
Configuring email notifications and events, including templates, workflows, and debugging.
Mastering import sets and transform maps for data loading and integration.
Understanding CMDB and Discovery functionalities, including data loading, integration methods, and helpdesk support.
Developing proficiency in client-side and server-side scripting for customization and automation.
Implementing update sets for managing and deploying changes across instances.
Creating and scheduling reports, gauges, and homepages for data visualization and analysis.
Integrating ServiceNow with external systems and services, such as LDAP, SSO, Discovery, and SAP.
Exploring Service Portal features, including widgets, pages, and portal creation.

Course syllabus:

Introduction to ServiceNow

Introduction to service now instances & Process
SNC Navigations
SNC Applications and Modules
Forms, Lists and Tables

Basic Forms and List Modifications and Administration

Personalizing Forms
Creating new sections in forms
Personalizing Lists and List controls
Introduction to Different types of Fields
Dependent choice field creation

Configuring Users and Groups and Administration

Users
Groups
Roles
Roles tagging to users and groups

Tables and Columns Administration

Introduction, schema map, creating tables adding fields etc.
Auditing tables and fields
Recovering deleted data

Applications and Modules Administration

Creating and modifying applications and modules and other related activities
Limiting access of Applications and modules to specific set of roles

Introduction on Different Modules

Incident Management
Problem Management
Change Management and it’s workflows
Service Level Management

Change Management

Different types of change requests and their significance
Change Types and Respective workflows
Risk Assessment Plugin activation
Risk Questionnaires configuration and defining thresholds and conditions

Service Level Management

SLA definitions and triggering conditions
SLA schedules
Retroactive start usage in SLA
SLA workflow and Notifications on breach

Service Catalog

Introduction to Items and Categories
Introduction to Variables and Variable Sets.
Creating workflows
Associating workflows to Items

Email Notifications and Events

Email notification creation (when to trigger, whom to trigger, what content to send)
Templates utilization in email notification
Events creation
Email notification through events
Email notification in workflow via notification and events
Send to event creator usage
Debugging mail sending issues

Import sets and Transform Maps

Data load through excel
Transform mapping(Auto and Manual mapping)
Scheduled Imports

CMDB and Discovery

CMDB purpose in incident & problem & change request
Data load using import sets into CMDB
Different ways how data come into CMDB(importsets,discovery,3rd party CMDB integration)
Discovery purpose
Help the helpdesk in ServiceNow
How to enable Discovery in Snow

Scripting

Client-Side scripting
- Client Scripts (Intro, how to write and use)
- UI Policy (Intro, how to write and use)
- UI Scripts
- UI Page
- UI Macros
Server-Side scripting
- UI Actions (Intro, how to write and use)
- Business Rules and Global Business Rules (Intro, how to write and use)
- Script Include
- Background Scripts